At  Aurora Wear , we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help!

Returns and Exchanges

• Eligibility: We offer returns and exchanges on items that are unused, in the original packaging, and in the same condition that you received them.

• Time Frame: You can request a return or exchange within [ 15  ] days of receiving your order.

• Return Shipping: You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

• Exchange: If you’d like to exchange an item, we’ll send the replacement item once we receive the returned product.

Non-Returnable Items

• Some items may not be eligible for a return, such as:

  • Gift cards
    

How to Request a Return

To request a return or exchange, please contact us at [aurorawearclothingbrand@gmail.com] with the following information:

• Order number

• Reason for return

• Item(s) you wish to return

Once we confirm your return, we'll provide you with return instructions.

Refund Process

• After we receive your returned item, we will process your refund within [ 7 business days ].

• Refunds will be issued to your original payment method.

• If you paid via a third-party payment processor (e.g., Payoneer, 2Checkout), the refund will be processed through that service.

---

Important Notes

• Items must be returned in original condition to be eligible for a refund.

• We cannot accept returns for items damaged by misuse or failure to follow care instructions.

---

Contact Us

If you have any questions or need assistance with your return, don’t hesitate to contact us at [aurorawearclotingbrand@gmail.com].
We’re happy to help!